Terms & Conditions

Last updated 12 August 2026

These Terms & Conditions apply to all memberships, class passes, casual bookings, wellness services, programs and other services provided by SISU CANBERRA PTY LTD (ABN 80 683 195 084) trading as SiSU Canberra. Our studio is at 7/42 Geils Court, Deakin ACT 2600. By booking, purchasing, attending or participating in any SiSU service, you agree to these Terms & Conditions. If you do not agree with them, please do not use our services.

About SiSU Canberra

SiSU Canberra is a wellness and movement studio offering a range of services including:

Reformer Pilates
Mat Pilates
Yoga
Pilates on Demand
Guided meditation and breathwork
Infrared sauna
Contrast therapy, including ice baths and ice showers
Sensory reduction and relaxation services
Nervous system and wellbeing programs
Workshops and events
Psychology and allied health services

Different services may have additional terms, consent requirements, health screening requirements or cancellation policies. These Terms & Conditions should therefore be read together with any specific information provided to you when booking or purchasing a particular service.

Booking and Attendance

All classes and services must be booked through the SiSU booking system or through another booking method approved by SiSU. Bookings are subject to availability and class capacity.

Your booking is personal to you and generally cannot be transferred to another person without SiSU's approval. You are responsible for ensuring that your contact details and booking information are accurate and current.

Please arrive sufficiently early to allow time to check in, prepare for your session and complete any required health screening or waiver.

Late arrival may result in you being unable to participate where the instructor considers that entering the class would be unsafe or disruptive. Where you are unable to participate because of late arrival, the booking may be treated as a late cancellation or no-show.

Class Cancellations and No-Shows

SiSU understands that circumstances change. However, late cancellations and missed appointments can prevent other clients from accessing limited spaces.

Unless a specific service or promotion states otherwise:

cancellations made within the applicable cancellation window may incur a late cancellation fee or loss of the relevant class credit;
failure to attend a booked class may be treated as a no-show;
repeated late cancellations or no-shows may result in booking restrictions or other reasonable action;
cancellation requirements may differ between classes, memberships, programs and wellness appointments.

The applicable cancellation period will be communicated at the time of booking or purchase. SiSU may waive a cancellation fee in exceptional circumstances at its discretion.

Memberships

Memberships provide access to the services and number of sessions specified in the membership purchased. Membership terms, inclusions, minimum commitment periods, payment frequency and cancellation requirements will be provided at the time of purchase.

Memberships are personal to the member and cannot be shared, transferred or sold unless SiSU agrees otherwise. Membership benefits may not be exchanged for cash.

Unused membership sessions do not automatically accumulate or convert into cash unless the relevant membership specifically provides for this.

SiSU reserves the right to change class timetables, instructors, class formats or the availability of particular services where reasonably necessary. Where a material change substantially affects the services included in a membership, SiSU will communicate with affected members and will comply with applicable consumer law.

Membership Payments

Membership payments are processed in accordance with the payment arrangement selected at the time of joining. You authorise SiSU and its nominated payment provider to process scheduled membership payments using the payment method provided by you.

You are responsible for ensuring that your payment details remain current and that sufficient funds are available. If a payment is declined, SiSU may contact you to arrange payment. Outstanding amounts may result in temporary suspension of booking or membership access until the account is brought up to date.

SiSU will not continue charging for a period during which a consumer is unable to access the contracted service because SiSU is unable to provide that service, subject to applicable law.

Membership Cancellation

All memberships require one month's written notice of cancellation. Any other cancellation requirements, including any minimum commitment period, depend on the membership purchased and will be communicated at the time of joining.

Where a membership has a minimum commitment period, cancellation during that period may be subject to the agreed membership terms. After any minimum commitment period, the membership may be cancelled by providing one month's written notice.

Cancellation requests must be made in writing through the method nominated by SiSU. A cancellation request is not effective until it has been received and acknowledged by SiSU or otherwise processed in accordance with the applicable membership terms.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Membership Holds and Pauses

Where available, memberships may be placed on hold in accordance with the rules of the relevant membership. Any applicable minimum or maximum hold period, notice requirement or administrative fee will be communicated at the time the hold is requested.

SiSU may consider requests for compassionate or health-related holds on a case-by-case basis. A health-related hold may require reasonable supporting information where appropriate.

Class Packs and Credits

Class packs are valid for the period stated at the time of purchase. Class pack expiry dates apply unless SiSU agrees otherwise or an extension is required under applicable consumer law.

Class packs are generally non-refundable, non-transferable and cannot be exchanged for cash, except where required by law. Unused classes do not automatically roll over after expiry. SiSU may extend an expiry date in exceptional circumstances at its discretion.

Introductory Offers and Promotions

Introductory offers, promotional memberships, discounts, complimentary services and special offers are subject to the specific terms communicated with each offer.

Unless expressly stated otherwise:

promotional offers are available only once per person;
offers cannot be combined with other promotions;
offers are not redeemable for cash;
promotional memberships may have different cancellation or minimum commitment requirements;
SiSU may withdraw or amend an offer where reasonably necessary, subject to any rights already acquired by the consumer.

Health and Medical Disclosure

You must provide SiSU with accurate and relevant information about any health condition, injury, pregnancy, surgery, medication, physical limitation or other circumstance that may reasonably affect your ability to safely participate in a service.

You should notify your instructor or SiSU team member before participating if your health circumstances have changed.

If you are unsure whether a class, movement practice or wellness service is appropriate for you, you should obtain advice from an appropriately qualified healthcare professional before participating.

Our instructors and wellness practitioners are not responsible for determining whether a particular activity is medically suitable for you unless they are acting within the scope of their professional qualifications and role.

Movement and Exercise Services

Pilates, yoga, breathwork, meditation and other movement services involve physical activity and may carry inherent risks. Potential risks may include, but are not limited to:

muscular soreness;
strains or sprains;
falls;
aggravation of an existing injury;
dizziness or fainting;
changes in blood pressure;
cardiovascular events;
physical discomfort;
other injury or illness.

You agree to participate within your own capabilities and to follow reasonable instructions provided by SiSU instructors. You should stop participating and notify an instructor if you experience pain, dizziness, shortness of breath, nausea, faintness or any other concerning symptom.

Reformer Pilates

Reformer Pilates involves the use of specialised equipment, springs, straps, bars and moving components.

You must follow instructor instructions when using reformer equipment. You must not adjust, move or use equipment in a manner inconsistent with the instructor's instructions.

Children and young people may only participate in Reformer Pilates where SiSU has approved their participation and any applicable age, supervision or consent requirements have been met.

Pilates on Demand

Pilates on Demand sessions involve independent use of equipment and digital instruction. You must follow the instructions provided on screen and use the equipment appropriately.

If you are unfamiliar with the reformer or have any health concerns, you should speak with SiSU before undertaking an independent session. SiSU may require a client to complete an introductory or supervised session before accessing Pilates on Demand.

Infrared Sauna

Infrared sauna sessions involve exposure to elevated temperatures and may not be appropriate for everyone.

You are responsible for informing SiSU of any medical condition, medication or other circumstance that may affect your ability to safely use the sauna. You should seek medical advice before using the sauna if you have concerns about your health or suitability.

You must immediately leave the sauna and notify SiSU staff if you feel unwell. You must follow all posted safety instructions and staff directions.

Sauna bookings and fair access. Sauna sessions must be booked in advance and are subject to availability. To ensure that all SiSU members have a fair opportunity to access the sauna facilities, sauna sessions cannot be booked back-to-back by the same member. Members are asked to allow other members the opportunity to use the facility between sessions rather than booking consecutive sessions.

SiSU reserves the right to adjust or restrict consecutive bookings where necessary to ensure fair and reasonable access to the sauna facilities for all members. Sauna bookings are also subject to SiSU's applicable cancellation and no-show policy.

Contrast Therapy, Ice Baths and Ice Showers

Contrast therapy and cold-water exposure involve physiological stress and may not be appropriate for everyone.

You must complete any required screening or declaration before participating. You must follow all safety instructions provided by SiSU.

You should not participate if you are unwell, intoxicated or otherwise unable to safely follow instructions. SiSU may refuse access to contrast therapy where a staff member reasonably considers participation to be unsafe.

You must immediately stop the session and notify SiSU staff if you experience concerning symptoms.

Sensory Reduction and Relaxation Services

Sensory reduction services, massage chairs and related relaxation services are intended to support relaxation and wellbeing.

They are not a substitute for medical or psychological treatment unless expressly provided as part of a regulated health service. You are responsible for informing SiSU of any relevant health circumstances before use.

Psychology and Allied Health Services

Psychology and other regulated health services provided through SiSU may be subject to additional professional, ethical, regulatory and privacy requirements. Those services may have separate:

consent forms;
cancellation policies;
fees;
privacy requirements;
treatment agreements;
professional boundaries; and
terms of engagement.

Where a conflict exists between these general Terms & Conditions and a specific psychology or allied health agreement, the specific agreement will apply to that professional service.

Psychological services are provided by appropriately qualified and registered professionals acting within their professional scope.

Wellness and Educational Information

All content and media on this website, and information provided by SiSU through classes, workshops, programs, social media, newsletters or other educational material, is provided for general education and wellbeing purposes.

Unless expressly stated otherwise, it is not medical advice, psychological treatment or a diagnosis, and it should not be relied on as health or personal advice.

Always seek the guidance of your doctor or another qualified health professional with any questions you may have regarding your health or a medical condition. Never disregard the advice of a medical professional, or delay in seeking it, because of something you have read on this website.

If you think you may have a medical emergency, call 000, go to your nearest hospital emergency department, or contact your doctor immediately.

If you choose to rely on any information provided by SiSU, you do so at your own risk.

External Links and Third-Party Content

Our website and educational material may link to other websites, documents or resources that SiSU did not create.

Those links are provided for convenience and are followed at your own risk. SiSU is not responsible for the content, claims, accuracy or availability of third-party websites or educational providers, and a link does not imply endorsement.

Third-party platforms have their own terms and privacy policies, which will apply to your use of them.

Personal Responsibility

You acknowledge that you are responsible for making informed decisions about your participation in SiSU services. You agree to:

follow reasonable staff instructions;
use equipment appropriately;
advise staff of relevant health concerns;
participate within your own limits;
respect other clients and staff;
comply with studio rules and safety directions.

Studio Conduct

SiSU is committed to providing a safe, inclusive and respectful environment. We do not tolerate:

bullying;
harassment;
discrimination;
threatening or aggressive behaviour;
abusive or offensive language;
sexual harassment;
inappropriate physical contact;
intoxication;
deliberate damage to property;
behaviour that places another person at risk.

SiSU may suspend or terminate access to the studio where reasonably necessary to protect clients, staff, contractors or the business. Where appropriate, SiSU will provide an opportunity for the person concerned to respond to the issue.

Alcohol and Intoxication

For safety reasons, you must not participate in movement, sauna, contrast therapy or other physical or wellness services while intoxicated or impaired by alcohol or drugs.

SiSU may refuse participation where staff reasonably believe that a person is impaired. No refund or class credit is automatically payable where access is refused for this reason, subject to your rights under applicable consumer law.

Personal Belongings

You are responsible for your personal belongings while attending SiSU.

SiSU does not accept responsibility for lost, stolen or damaged personal belongings except to the extent required by law. Please avoid bringing valuable or unnecessary items into the studio.

SiSU may photograph or record classes, events or activities for marketing, educational or social media purposes. Where identifiable individuals are intended to be used in promotional material, SiSU will seek appropriate consent.

You may tell a SiSU team member if you do not wish to appear in promotional photography or video.

Clients must not photograph, film or record other clients or staff without their permission. You must not publish identifiable images or recordings of other SiSU clients without their consent.

Children and Young People

Where SiSU permits children or young people to participate in a service, a parent or legal guardian may be required to provide consent.

The parent or guardian is responsible for providing accurate information relevant to the young person's health and participation. SiSU may impose age, supervision or service-specific requirements to ensure safety.

Website and Digital Content

Information on the SiSU website is provided in good faith and is intended to be accurate at the time of publication.

Class schedules, instructors, prices, services and availability may change. SiSU does not guarantee that the website will always be available, uninterrupted or error-free.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and your use of it. The website and the information on it are provided free of charge, and to the extent permitted by law we will not be liable for any loss or damage arising from your use of them.

This section is subject to the Consumer Guarantees and Liability sections below.

Intellectual Property

All SiSU branding, logos, photographs, videos, written content, programs, educational materials and other intellectual property remain the property of SiSU or the relevant rights holder.

You must not reproduce, sell, distribute or commercially exploit SiSU content without written permission.

Privacy

SiSU collects and handles personal and health information in accordance with its Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is used and disclosed, how it is protected and how you can access or correct your information.

By using SiSU services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

Consumer Guarantees

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you may be entitled to:

cancel your service contract; and
a refund for the unused portion, or compensation for its reduced value.

You may also be entitled to compensation for other reasonably foreseeable loss or damage.

Where a failure does not amount to a major failure, you may be entitled to have the problem rectified within a reasonable time and, if this does not occur, to cancel the service and obtain a refund for the unused portion.

Liability

To the maximum extent permitted by law, SiSU does not accept responsibility for loss, damage, injury or illness arising from a person's participation in a service where that liability may lawfully be excluded.

Nothing in these Terms & Conditions will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

Nothing in these Terms & Conditions excludes liability for reckless conduct or otherwise purports to remove rights or remedies that cannot legally be removed.

Subject to the paragraphs above, the limitations and exclusions of liability in this section and elsewhere in these Terms & Conditions govern all liabilities arising under them, including liabilities arising in contract, in tort and for breach of statutory duty. Where the law permits SiSU to limit liability, SiSU may rely on those limitations.

Changes to These Terms

SiSU may update these Terms & Conditions from time to time. The current version will be made available on the SiSU website.

Where a change materially affects an existing membership or contractual arrangement, SiSU will provide reasonable notice where required.

Complaints and Feedback

We genuinely value feedback and encourage you to contact us if you have a concern. Please contact:

SISU CANBERRA PTY LTD, ABN 80 683 195 084

7/42 Geils Court, Deakin ACT 2600

Phone: (02) 6198 8695

Email: info@sisucanberra.com.au

We will endeavour to respond to complaints fairly and promptly. Nothing in this process prevents you from exercising any rights available to you under Australian law.

Governing Law

These Terms & Conditions are governed by the laws of the Australian Capital Territory and applicable Commonwealth laws.

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